Patient Services Supervisor

Job Description

UW Medical CenterNorthwest-Emergency Department Registration has an outstanding opportunity for a Patient Services Specialist Supervisor.

WORK SCHEDULE

• 100% FTE (40 hours per week)

• Monday Friday; 6:00am-2:30pm

• Day Shift

POSITION HIGHLIGHTS

The Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the department. This role is responsible for leading and supervising staff in the Patient Services Specialist class series as well as other assigned personnel.

PRIMARY JOB RESPONSIBILITIES

• Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow.

• Oversee staff scheduling HR data systems and deliver high-quality customer service.

• Track inventory submit repair orders and support departmental quality improvement efforts.

• Supervise and support staff while modeling professional and courteous communication.

• Develop implement and maintain organizational systems and unit procedures.

• Collaborate to uphold safety standards infection control and emergency protocols.

• Advocate for patients and families ensuring privacy dignity and cultural sensitivity.

• Foster teamwork across departments and represent the unit in meetings and committees.

• Maintain knowledge of medical terminology hospital policies and Epic ADT systems.

• Lead and participate in training continuing education and professional development.

• Demonstrate strong coordination multitasking and leadership skills.

• Proficient in Microsoft Excel and Word with experience working with diverse populations.

REQUIREMENTS

• Bachelors degree in a medically related or public relations field

• Four years of experience as a Patient Services Specialist

• An equivalent combination of four years experience as a Patient Services Specialist a UW Supervisory Skill Certificate and education/experience may substitute for stated requirements

ABOUT UW MEDICAL CENTER-NORTHWEST

UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical CenterNorthwest campus offers emergency and inpatient and outpatient medical surgical and therapeutic care. It is located in north Seattle on a beautiful easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity.

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the public by advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.