Patient Services Manager Full Time

Ennen Eye Center Fort Smith Arkansas

Ennen Eye Center is seeking an experienced positive and highly organized Patient Services Manager to
lead our Patient Services Team.
This is a key leadership position within our practice. The Patient Services Manager oversees the team
responsible for creating an exceptional patient experience from the first phone call through check-in
scheduling and checkout. Just as importantly this individual will help build a collaborative culture in which
Patient Services and our clinical teams work together toward one goal: providing outstanding care to every
patient.

What We are Looking For:
We are looking for a leader who enjoys developing people solving problems and creating a positive and
accountable workplace. The ideal candidate is approachable but confident communicates clearly and
understands that a strong culture requires both support and accountability.
This position is an excellent fit for someone who has successfully led a front-office patient-access or
patient-services team in a medical practice or other healthcare environment.

Key Responsibilities
- Lead coach and support the Patient Services Team
- Promote a positive professional and team-oriented workplace culture
- Establish clear expectations and hold team members accountable for performance and
professionalism
- Oversee patient scheduling registration check-in checkout telephone communication and related
workflows
- Ensure patients receive a welcoming efficient and consistent experience
- Foster effective communication and teamwork between Patient Services and clinical staff
- Manage staffing schedules and daily coverage
- Train and onboard new Patient Services employees
- Monitor workflows and identify opportunities to improve efficiency and patient satisfaction
- Address employee concerns directly and professionally
- Help resolve patient concerns and service issues
- Work closely with physicians administration and clinical leadership
- Maintain appropriate confidentiality and ensure compliance with practice policies and healthcare
regulations

Qualifications
- Previous supervisory or management experience required
- Experience leading a patient-facing team is highly desirable
- Strong interpersonal and communication skills
- Demonstrated ability to coach employees and manage workplace conflict constructively

- Highly organized with strong follow-through and attention to detail
- Comfortable working in a fast-paced medical environment
- Able to balance excellent customer service with operational efficiency and accountability
- Positive professional and solutions-oriented leadership style

The Leader We Want
Technical experience matters but leadership ability and cultural fit are especially important to us.
We want someone who builds people up while maintaining high standards. Someone who communicates
directly rather than allowing problems to linger. Someone who encourages employees to work with one
another rather than around one another. And someone who recognizes that every member of the practice -
Patient Services clinical staff physicians and administration - is part of the same team.

About Ennen Eye Center
Ennen Eye Center is a well-established practice serving Fort Smith and the surrounding region. Our team
is committed to providing high-quality eye care while creating an exceptional experience for our patients.
If you are an experienced healthcare leader who enjoys developing teams improving operations
and creating an outstanding patient experience we would like to hear from you.

Required Experience:

Manager