Patient Services Coordinator II — MGH Beacon Hill Primary Care

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Patient Services Coordinator II MGH Beacon Hill Primary Care

Boston MA Full-time 40 hours Day shift Onsite

Bring your organization communication and customer service skills to MGH Beacon Hill Primary Care. As a Patient Services Coordinator II youll help create a welcoming efficient experience for patients while supporting physicians nurses and clinical staff in a fast-paced practice environment.

What Youll Do

Welcome and assist patients through scheduling check-in and check-out.

Answer incoming calls respond to routine questions and triage messages to the appropriate clinical team member.

Schedule appointments and maintain accurate registration appointment billing and medical record information in EPIC.

Process forms scan documents obtain medical records and test results and distribute mail and faxes.

Handle messages related to prior authorizations provider questions prescription refills and test results.

Serve as an EPIC scheduling registration and billing resource; training is provided.

Support colleagues with training and perform specialized scheduling functions as assigned.

What Youll Bring

Strong communication and customer service skills.

The ability to handle confidential patient information with discretion.

Excellent organization attention to detail and the ability to manage competing priorities.

A collaborative approach when working with patients physicians nurses and administrative colleagues.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Experience
Office experience 2-3 years required

Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use the phone system manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents corresponding and communicating with others clearly and effectively (including composing/editing e-mails memos and letters) and taking complete and accurate messages.
- Managing ones own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.

Department: MGH Beacon Hill Primary Care

Schedule: Days 40-Hours Onsite

Compensation: The pay rate for this position starts at $20.00 per hour with increases based on the candidates years of experience.

Benefits: Medical Dental Vision 403b retirement plan tuition reimbursement discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team youll provide administrative support to ensure our practice runs smoothly and this dynamic fast-paced role youll be the friendly face that plays a key role in creating a positive efficient and compassionate environment for both patients and clinical staff.

Schedule: 40-hour Days Onsite

Onsite

165 Cambridge Street

40

Regular

Day (United States of America)

Pay Range

- /

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .