Patient Services Coordinator II

Illinois Bone & Joint Institute LLC (IBJI)

Founded in 1991 IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations IBJI makes it easy to access care. Our headquarters is in Park Ridge Illinois a northwest suburb of Chicago. Our clinical services include advanced MRI imaging pain management non-surgical and surgical treatment plans rheumatology physical therapy occupational therapy wellness and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians therapists and staff to work closely together so that patients and families achieve better outcomes. Collaborative care is also more many cases IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Thanks to our continued growth and expansion IBJI is excited to announce a Patient Services Coordinator position with our Arlington Heights North Physical Therapy team.

We would love to talk to you about joining our team as a Patient Services Coordinator if you

• Thrive in a fast paced multifaceted public-engaging environment
• Want to work in a culture of Trust Respect and Pride
• Are professional positive engaging and personable
• Are passionate about making memorable connections and following through
• Rarely settle for the status quo and bring ideas to create better teams
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration optimal patient scheduling training/mentoring of new staff escalating issues and other office duties that contribute to a great patient experience a positive team atmosphere and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Face to face and over the phone patient contact as it relates to scheduling requests collecting patient balances and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception scanning/emailing faxing and other clerical duties
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception patient triage and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Schedule

• Available to work opening mid and closing shifts
• 6:30am to 8:00pm Monday through Thursday
• 7:00am to 5:30pm on Fridays
• Occasional travel to nearby clinics to assist with Front Desk Coverage
• NO WEEKENDS!

Education

• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)

Experience

• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role required
• EHR experience with Epic experience preferred

Skills

• Knowledge in medical terminology preferred
• Ability to handle highly confidential sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
• Physical demands may also include stooping bending or reaching to files and supplies wearing a headset mobility to complete errands or deliveries sitting for extended periods of time and viewing a computer monitor.
• Ability to lift 20 pounds to waist height

Environmental/Working Conditions

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
• Work is performed in a fast paced office environment and involves frequent contact with physicians staff patients and the public.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities experience qualifications skills supervisory relationship physical/mental demands and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location skills and relevant experience. We offer the following benefits to those who are benefit eligible (30 hours a week): medical dental vision life and AD&D insurance long and short term disability 401k program with company match and profit sharing wellness program health savings accounts flexible savings accounts ID protection plan and accident critical illness and hospital addition we offer paid holidays and paid time off.

Illinois Bone and Joint Institute LLC is an equal opportunity employer. All employment decisions are based on qualifications merit and business need without regard to race color religion age sex national origin disability status military or veteran status sexual orientation gender identity and expression or any other characteristic protected by federal state or local laws. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment.