Patient Service Technician
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Job Summary
Impact to Health is Patient Service Technician and play a meaningful role in improving lives through compassionate homebased medical care. This position goes far beyond driving and deliveryyou become a trusted presence for patients and families who rely on respiratory and durable medical this role you provide handson support education and reassurance that helps patients feel safe confident and cared for in their own homes. Every visit you make directly contributes to patient comfort independence and overall wellbeing.
- Drive local routes to deliver and set up medical equipment with care respect and a patientfirst mindset.
- Provide empathetic handson education to patients and caregivers helping them feel confident and supported in using respiratory and home medical equipment.
- Maintain and troubleshoot equipment with patience and clarity ensuring proper function and protecting patient safety.
- Respond to urgent equipment needs and participate in oncall rotations offering calm compassionate assistance during afterhours situations.
- Complete delivery documentation and patient visit reports accurately and on time to support continuity of care.
- Keep your assigned company vehicle clean safe and ready for service to ensure reliable patient support.
- Ensure compliance with all safety protocols regulatory requirements and company standards.
- Perform other duties as assigned to support patient comfort independence and overall care experience.
Required Education and/or Experience
- Candidates may qualify through a combination of education training and relevant work experience that demonstrates the knowledge skills and abilities necessary to successfully perform the essential functions of the position.
- Any education requirements mandated by applicable federal state or local law regulation licensing requirement or customer contract.
Preferred Education and/or Experience
- High school diploma or GED equivalent preferred
- Experience with medical equipment preferred
- One year of related work experience preferred
- Medical terminology preferred
Employment is contingent upon successfully completing a background check drug screening compliance onboarding and credentialing requirements as well as maintaining a valid drivers license with a clean driving record when applicable to the position.
Benefits
- Generous paid time off and paid holidays
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car mileage and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
Required Skills:
Required Education and/or Experience Candidates may qualify through a combination of education training and relevant work experience that demonstrates the knowledge skills and abilities necessary to successfully perform the essential functions of the position. Any education requirements mandated by applicable federal state or local law regulation licensing requirement or customer contract.
Required Education:
Preferred Education and/or ExperienceHigh school diploma or GED equivalent preferredExperience with medical equipment preferredOne year of related work experience preferredMedical terminology preferred
