Patient Service Representative
Job Location:
Quincy, WA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information verifying eligibility and ensuring compliance with regulatory requirements.Qualifications
- Job Description
Spaulding Braintree - Conveniently located off 128 93 and route 3.
Free parking
Patient Service Representative to work with a great team primarily supporting the physical and occupational therapy team.
Essential Functions
-Greet patients and provide a warm and welcoming environment during the registration process.
-Collect and enter patient demographic information accurately into the registration system including name address contact details and insurance information.
-Verify patient insurance coverage eligibility and benefits by following established procedures and guidelines.
-Provide exceptional customer service to patients family members and visitors.
-Respond promptly and courteously to inquiries provide accurate information and address concerns or complaints in a professional manner.
-Assist patients in completing registration forms and explain the registration process.Ideal candidate has flexibility working evenings.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Experience in patient registration customer service or a related healthcare administrative role. 1-2 years preferred
Knowledge Skills and Abilities
- Knowledge of medical terminology and insurance processes is beneficial.
- Familiarity with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients families and healthcare professionals.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency in using office software applications such as word processing spreadsheets and email.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/HourlyGrade
2EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
