Patient Service Representative Kids General & Thoracic Surgery

Mercy Clinic Towers A & B Mercy Hospital St. Louis Full-Time 40 Hours per Week

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy we believe in careers that match the unique gifts of unique individuals. Join us and make a difference in the lives of children and families every day.

Mercy is seeking an experienced and customer-focused Patient Services Representative to support our Pediatric General Surgery and Thoracic Surgery teams. This role serves as the first point of contact for patients and families ensuring a welcoming experience while coordinating critical administrative scheduling and financial functions that support exceptional patient care.

The ideal candidate is highly organized compassionate and thrives in a fast-paced specialty clinic environment. This position plays a key role in helping children and their families navigate surgical care with confidence and ease.

As an Advanced Patient Services Representative you will:

• Greet patients and families in a professional courteous and compassionate manner.
• Verify patient demographics insurance information and registration accuracy.
• Manage appointment scheduling check-in and check-out activities.
• Coordinate surgical cases diagnostic testing and provide procedural estimates.
• Maintain and update electronic health records (Epic) to ensure accuracy and compliance.
• Answer incoming calls and assist families with questions scheduling needs and concerns.
• Monitor provider schedules and communicate delays to patients and families.
• Process mail scanning faxing copying and other clerical duties.
• Manage work queues and registration corrections to support clinic workflow efficiency.
• Provide Good Faith Estimates in accordance with the No Surprises Act.
• Work collaboratively with providers nurses and other departments to ensure seamless patient care.
• Resolve patient concerns professionally and escalate issues when appropriate.
• Balance and reconcile daily cash drawer activities and support accounts receivable processes.
• Establish payment plans and assist families with financial coordination when needed.
• Serve as a champion for operational improvements Epic updates and new initiatives.
• Maintain a safe clean and welcoming reception environment.
• Follow all Mercy policies related to confidentiality safety infection prevention and patient privacy.
• Perform other duties as assigned.

• High School Diploma or equivalent.

• Demonstrated proficiency in both Patient Services Representative and Advanced Patient Services Representative competencies as verified by department leadership.

• Knowledge of medical terminology insurance processes and healthcare billing procedures.
• Strong verbal and written communication skills.
• Excellent customer service and patient relations skills.
• Proficiency with computer systems data entry and electronic health records.
• Strong attention to detail and organizational skills.
• Ability to maintain strict confidentiality and comply with privacy regulations.
• Skilled in problem-solving conflict resolution and handling sensitive situations professionally.
• Ability to prioritize tasks and work effectively in a busy healthcare environment.

• Ability to occasionally lift push or pull up to 50 pounds.
• Ability to stand and walk throughout the workday.
• Ability to bend reach kneel squat twist and perform other physical movements required for daily duties.

• Comprehensive benefits package
• Health dental and vision insurance
• PTO and paid holidays
• Retirement savings plan with employer match
• Tuition reimbursement and career advancement opportunities
• Supportive team environment focused on compassionate care
• Opportunity to make a meaningful impact on the lives of pediatric patients and their families

*Apply today to become part of Mercys Pediatric General Surgery and Thoracic Surgery team at Mercy Hospital St. Louis.