Patient Service Rep Full Time General Surgery

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients healthcare professionals and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic patient-focused and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role particularly when entering patient information scheduling appointments and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility outstanding balances payment options and financial assistance resources with professionalism confidence empathy and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push pull and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip reach bend kneel twist and squat to perform duties.

Experience:

• One year of applicable medical office experience.

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.