Patient Service-Exp Specialist

Community Focused. Care Driven.

Join Southcoast Health where your future is as promising as the care we provide. Our commitment to each other our patients and our community is more than a mission - its our way of life and youll be at the heart of it.

Southcoast Health is a not-for-profit charitable health system with multiple hospitals clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities Southcoast Health provides inclusive ethical workplaces where our highly skilled caregivers offer world-class comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted Best Place to Work for 7 years in a row!

We are searching for a talented Patient Service-Exp Specialist

Hours: 40hrs

Shift:Day shift; 8:00am - 4:30pm

Location: St. Lukes Hospital New Bedford MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces respects and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

• Bachelors Degree in Healthcare Administration Behavioral Science Management Marketing Communications Hospitality or comparable experience is required. Masters Degree in a related field preferred.
• Excellent interpersonal customer service organizational and team building skills required.
• Excellent facilitation consultative presentation skills required for educating and training.
• A minimum of three years of relevant experience in customer service health care hospitality retail or patient advocacy environment required.
• Experience in benchmarking data interpretation and analysis related to market trends also required.
• Knowledge of healthcare environment and regulatory requirements regarding patient rights preferred.

• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

• Compensation: Pay rate will be determined based on level of experience.