Patient Relations Specialist Neurologic Surgery

Bachelors degree in communications business patient/healthcare related field and three years of experience in communication customer service or patient care is required.

Additional Qualifications:

• Requires excellent oral and written communication skills and the ability to work in a complex environment with multi-dimensional points of view.
• The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork.
• Must be comfortable with ambiguity exhibit good decision making and judgment capabilities attention to detail and follow-through.
• Must possess the ability to inspire trust and confidence and communicate effectively with internal and external audiences. Incumbent must be self-motivated self-directed and highly organized who will promote a productive collegial workplace and be a professional ambassador for Mayo Clinic.
• Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.
• Belief in the mission and strong ethical conduct is essential. Prior desk appointment or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Must be proficient in information technology MS Office products and clinical applications.
• An understanding of a complex healthcare system and the philanthropic process is desirable.
• Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
• Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.