Patient Registration Specialist

As our Patient Registration Representative you will ensure a positive patient experience during registration employing excellent customer service.

Every day you will identify patients collect accurate demographics verify insurance determine/collect financial liability and explain hospital policies and patient rights to families.

To be successful you will demonstrate exceptional customer service meticulous attention to detail in data/insurance and strong communication crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific admission registration and pre-registration requirements for all areas including but not limited to: Main Admitting OP Registration Maternity and Rehabilitation Units.
• Ensures the pre-registration process is complete for all assigned accounts at least 5-days prior to the scheduled date of service whenever possible.
• Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly utilizes approved scripting.
• Obtains referral authorization and pre-certification information and documents this information in the ADT system.
• When appropriate ensures the payer receives a Notice of Admission on all admissions scheduled and non-scheduled with 24-hours or the next business day.
• Meets CMS billing requirements for the completion of the MSP issuance of the Important Message from Medicare issuance of the Observation Notice and other requirements applicable and documenting completion within the hospitals information system for regulatory compliance and audit purposes.

• High School Graduate/GED
• 2 years of experience working in a hospital Patient Registration departmentphysician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle-related role.
• 1 year of experience in customer servicepreferably in a healthcare environment.
• Experience in requesting and processing financial payments.
• Basic knowledge of ICD-9 (10) and CPT terminology
• Working knowledge of medical terminology

Preferred

• 3 years experience

Hello Humankindness

Join Siena Hospital: Impacting Lives Locally and Nationally

At Siena Hospital youll become an integral part of Dignity Health Nevada the only not-for-profit faith-based healthcare system in the region. For over 70 years guided by the Adrian Dominican Sisters inspiring vision we have proudly delivered compassionate high-quality care to the Henderson and Las Vegas communities always prioritizing the needs of the underserved.

Our modern Siena Campus a 326-bed acute care hospital opened in 2000. It significantly expanded the vital services initially established by our Rose de Lima Campus effectively meeting the evolving healthcare needs of our growing community.

Your impact however extends far beyond our local communities. We are also a proud member of CommonSpirit Health a national leader operating over 2200 care sites across 24 states. This vast network provides unparalleled opportunities for professional growth continuous learning and making a profound difference on a grander scale collectively impacting nearly 1 in 4 U.S. residents.

If you are driven by an unwavering commitment to social justice passionate about achieving health equity for all and eager to contribute your talents to new innovative ways of delivering compassionate care within a deeply collaborative and supportive environment then your search ends here. Welcome to Siena and welcome to a career of meaningful impact.