Patient Registration Representative

As our Patient Registration Representative you will ensure a positive patient experience during registration employing excellent customer service.

Every day you will identify patients collect accurate demographics verify insurance determine/collect financial liability and explain hospital policies and patient rights to families.

To be successful in this role you will demonstrate exceptional customer service meticulous attention to detail in data/insurance and strong communication crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas including but not limited to: Main Admitting OP Registration ED Registration Maternity and Rehabilitation units.
• Ensures complete accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP issuance of the Important Message from Medicare issuance of the Observation Notice and other requirements as applicable and documenting completion within the hospitals information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

• High School GED General Studies.
• One (1) year of experience working in a hospital Patient Registration department healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Thorough understanding of insurance policies and procedures working knowledge of medical terminology.
• Knowledge of charity care programs as well as the various government and nongovernment programs.

Preferred

• Two (2) years experience.

Founded in 1925 Dignity Health - Mercy General Hospital is a 310-bed acute care nonprofit hospital located in Sacramento California. Serving over 100000 patients annually the hospital offers a full complement of services including heart care cancer care womens health and neurology. Additionally Mercy General Hospital has been recognized as an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation and a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California