Patient Navigator Complex Care Coordinator
Job Location:
Chelsea, MI - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Opportunity:Hybrid onsite at Chelsea Health Center MGB up to 4x weekly.
The Patient Navigator is vital to the team and responsible for working closely with patients families and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system coordinating resources and providing support to improve patient outcomes.
What Youll Do:
-Advocate for patients and their families ensuring their needs and preferences are considered in the care planning process.
-Serve as a liaison between patients healthcare providers and other relevant stakeholders.
-Collaborate with the interdisciplinary healthcare team to coordinate patient care services appointments and follow-up plans.
-Assist patients in understanding and adhering to their care plans.
-Identify and connect patients with appropriate healthcare and community resources such as support groups financial assistance programs and transportation services.
-Educate patients and their families about their medical conditions treatment options and self-care strategies.
-Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
-Maintain accurate and detailed documentation of patient interactions care plans and resource referrals.
Qualifications
Qualifications:
Bachelors Degree in related field of study required; relevant experience can be considered in lieu of degree.
1 years of patient facing medical office or other related experience strongly preferred.
Bilingual Spanish speaking strongly preferred.
Additional Skills for Success:
Strong knowledge of healthcare resources community services and patient advocacy.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
Exceptional organizational and time management skills.
Familiarity with electronic health records and case management software.
Additional Job Details (if applicable)
Schedule and Work Model
Full-time Monday through Friday approximately 8am-4:30pm.
Hybrid work model: Flexibility to work on-site at Chelsea Health Center up to 4 days per week.
Remote workdays require stable secure quiet compliant workspace with MGB issued equipment.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/HourlyGrade
5EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
