Patient Navigator Complex Care Coordinator

Site: Mass General Brigham Community Physicians Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position requires the person in the role to work on-site approximately 4 times per week at up to three practices within the programs East Region (Boston MA).

The Patient Navigator is responsible for working closely with patients families and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system coordinating resources and providing support to improve patient outcomes



Essential Functions

-Advocate for patients and their families ensuring their needs and preferences are considered in the care planning process.
-Serve as a liaison between patients healthcare providers and other relevant stakeholders.
-Collaborate with the interdisciplinary healthcare team to coordinate patient care services appointments and follow-up plans.
-Assist patients in understanding and adhering to their care plans.
-Identify and connect patients with appropriate healthcare and community resources such as support groups financial assistance programs and transportation services.
-Educate patients and their families about their medical conditions treatment options and self-care strategies.
-Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
-Maintain accurate and detailed documentation of patient interactions care plans and resource referrals.

Qualifications:

• Bachelors Degree in related field of study required. Relevant experience may be accepted in lieu of a degree.

• 1 years of experience in social work community health case management or related field required preferably in a clinical setting.

Additional Knowledge Skills and Abilities:

• Strong knowledge of healthcare resources community services and patient advocacy.

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.

• Strong organizational and time management skills.

• Familiarity with electronic health records and case management software.

Schedule and Work Model:

• Full-time Monday through Friday standard business hours.

• Hybrid work model: Requires up to 4 times per week in-office within the programs East Region (Boston MA) practice(s). Staniford Streetlocation is possible but must be open to up to three practices.

• Remote workday requires stable quiet secure compliant workstation with MGB provided equipment.

East Region Locations:

• Mass General Beacon Hill Primary Care165 Cambridge St #501 Boston MA

• Mass General Bulfinch Medical Group50 Staniford St Boston MA

• Mass General Medical Group50 Staniford St Boston MA

• MGH Senior Health - Primary Care165 Cambridge St Boston MA

• MGH TGH Program50 Staniford Street Suite 801 Boston MA

• Mass General Primary Care Assembly Row440 Foley St Somerville MA

• Mass General Back Bay HealthCare Center - Primary Care388 Commonwealth Ave Boston MA

• MGH Charlestown Community HealthCare Center- Primary Care73 High St Charlestown MA

• MGH Chelsea Healthcare Center- Primary Care151 Everett Ave Chelsea MA

• MGH Downtown Primary Care294 Washington St #210 Boston MA

• MGH EverettFamily Care19 Norwood St Everett MA

• Mgh Internal Medical Associates15 Parkman St 6th Floor Wang Boston MA

• MGH ID Program55 Fruit St Cox Building 5th floor Room 515 Boston MA

• MGH Revere Adult Medicine300 Ocean Ave Revere MA

• MGH Broadway Primary Care385 Broadway Revere MA

Hybrid

50 Staniford Street

40

Regular

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

6010 Mass General Brigham Community Physicians Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .