Patient Experience Coordinator

Become a valued team member for a dynamic growing fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits 401k (with match) eight paid holidays and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagships evaluation of pay which is a consideration of job experience certifications etc.*

Continue your career in a role that allows you to ensure all patients needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry directs caller to appropriate personnel or creates a new patient appointment.
• Confirms patients appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access input and retrieve information using a variety of computer programs including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelors degree in healthcare administration (or related field)
• 2 years experience as a patient care/medical office coordinator with patient scheduling insurance verification & billing and collection experience
• Experience with medical/dental insurances ICD-10 coding data entry appointment/surgery scheduling
• Experience with financial counseling in a medical office