Patient Engagement Specialist II

Job Description Summary

Patient Engagement Specialist II

Onsite Austin TX $18$19/hr

Be the Voice Patients Trust

If you have strong customer service experience especially in a healthcare call center and you thrive in a fastpaced highvolume environment this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families and your work directly shapes their care experience.

For 35 years our independent physicianowned practice has delivered relationshipdriven care across five locations. Our team believes healthcare can be better more personal more accessible and more compassionate. If you feel the same wed love to meet you.

How will you make an impact & Requirements

Onsite Austin TX $18$19/hr

If you have strong customer service experience especially in a healthcare call center and you thrive in a fastpaced highvolume environment this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families and your work directly shapes their care experience.

For 35 years our independent physicianowned practice has delivered relationshipdriven care across five locations. Our team believes healthcare can be better more personal more accessible and more compassionate. If you feel the same wed love to meet you.

• Onsite only not a remote role

• Location: 5625 Eiger Road Suite 200 Austin TX 78735

• Schedule Options:

  • MondayFriday 8:00 AM5:00 PM

  • MondayFriday 7:00 AM4:00 PM

• Saturdays: 12 per month (7:45 AM-1:00 PM )

• Compensation: $18$19 per hour

• Answer up to 75 inbound patient calls daily with professionalism empathy and accuracy

• Schedule appointments transfer calls and create detailed messages for clinical teams

• Research patient inquiries including medical record status and general questions

• Triage patient concerns to determine urgency and next steps

• Manage provider schedules including reschedules and cancellations

• Process website appointment requests and custom forms

• Assist patients with portal/website/EMR troubleshooting

• Support staff with website or portal questions

• Work in a large highvolume office with 25 providers

This is not a frontfacing role it is 100% callcenterbased patient support.

• 1 year of customer service experience (healthcare strongly preferred)

• Strong multitasking ability in a fastpaced highcallvolume environment

• Excellent verbal and written communication

• Dependability and punctuality

• Ability to type 4050 WPM

• A genuine desire to help patients

• Healthcare call center or medical office experience

• Experience with EMR systems

• At least 1 year of healthcare experience

• Health Dental and Supplemental Benefits

• 401(k) with Employer Match

• Paid Time Off

• Employee Discounts

• A supportive missiondriven team that values your work

Compensation Range:

$20.00

to

$30.00

The anticipated base salary range represents the Companys good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience skills qualifications geographic location internal equity and business needs.