Patient Concierge

Patient Concierge Concierge Dental Group Clarence

$18$23/hour Benefits Growth Opportunities

Do you thrive in a fast-paced environment where every day is different

Were looking for a Patient Concierge who can deliver exceptional customer service while keeping patients schedules and daily operations running smoothly. This is more than a front desk positionits a key role that directly impacts patient satisfaction office productivity and practice growth.

At Concierge Dental Group our Patient Concierges are trusted team members who help patients navigate their dental care maintain full schedules for our providers and ensure every patient receives a five-star experience from their first phone call through checkout.

About Us

Concierge Dental Group is a locally owned and operated dental organization serving Western New York through five modern technology-driven dental offices.

We combine advanced dental technology AI-assisted systems and a patient-first philosophy to create exceptional experiences for both patients and team members. Unlike large corporate dental groups our leadership team works alongside our offices every day providing support training and opportunities for growth.

What Youll Do

Welcome and check in patients with warmth and professionalism

Answer incoming calls and assist patients with scheduling needs

Keep provider schedules filled and productive

Confirm appointments and manage recall systems

Assist patients with treatment scheduling and financial arrangements

Collect patient payments and maintain accurate financial records

Update patient information insurance records and documentation

Coordinate with clinical and administrative teams to maintain efficient patient flow

Follow up with patients regarding unscheduled treatment and pending appointments

Ensure patients are never left waiting without communication

Help create a positive and organized office environment

Opportunities for Growth

Many of our leaders began in administrative positions and advanced through the organization.

Potential Career Paths:

Patient Concierge

Treatment Coordinator

Office Manager

Regional Leadership Opportunities

We believe in promoting from within and investing in people who want to grow.

What Were Looking For

Strong customer service and communication skills

Ability to multitask in a busy environment

Excellent organizational and time-management abilities

Comfortable learning technology and new software systems

Positive attitude and solution-oriented mindset

Reliable accountable and detail-oriented

Previous experience in healthcare hospitality customer service reception or dental offices preferred

Dental experience is helpful but not requiredwe provide training

Success in This Role Means

Patients feel welcomed and cared for

Schedules remain productive and full

Recall systems are consistently maintained

Patient balances are collected appropriately

Follow-up appointments are scheduled before patients leave

Administrative tasks are completed accurately and on time

Benefits

Competitive pay: $18$23/hour based on experience (DOE)

Health dental vision and 401(k)

Paid Time Off

Continuing education and professional development

Advancement opportunities across multiple locations

Who Thrives Here

The people who succeed at Concierge Dental Group enjoy helping others staying organized solving problems and being part of a team. They dont wait to be told what to dothey take ownership communicate well and look for ways to improve the patient experience every day.

Apply Today

Please submit your resume along with a brief note explaining why youd be a great fit for our team to

Concierge Dental Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status or any other protected characteristic.

Required Experience:

Manager