Patient Collections Specialist

JOB DESCRIPTION

At ROMTech we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology infrastructure and first mover position to enter cardiology followed by other adjacent markets. Having created this new lane we have a unique opportunity to serve as the global leader in the business technology and science of recovery and to bring life-changing help to many millions of people.

Position Title: Patient Collections Specialist
Department: Revenue Cycle Management
Reports To: Collections Manager
Location / Work Environment: In Office Clearwater
Worker Classification: W-2 Employee
FLSA Status: Non-Exempt
Job Level: Standard

The Patient Collections Specialist is responsible for supporting ROMTechs revenue cycle by managing patient accounts with outstanding balances after insurance claim adjudication. This role proactively engages patients to explain financial responsibility collect payments establish payment arrangements and resolve account questions with professionalism and empathy. The position contributes to the organizations financial performance by reducing outstanding receivables improving collection outcomes and delivering a positive patient financial experience.

• Review patient accounts to identify balances due following payer adjudication and insurance processing.
• Place outbound calls to patients regarding outstanding balances and payment responsibilities.
• Communicate patient financial responsibility including deductibles copayments coinsurance amounts and other account obligations.
• Answer patient questions regarding account balances insurance payments claim status statements and billing activity.
• Document all collection activities communications payment arrangements and account updates within designated systems.
• Work collaboratively with patients to establish payment plans when appropriate and consistent with company policies.
• Escalate disputed unresolved or complex accounts to billing appeals or leadership teams as appropriate.
• Receive and manage inbound calls related to patient balances and account inquiries.
• Maintain accurate account records and ensure timely follow-up on outstanding balances.
• Protect confidential patient and financial information in accordance with HIPAA requirements and company policies.
• Meet quality productivity and collection performance expectations established by management.

• Support reporting audit and account reconciliation activities as needed.
• Assist with revenue cycle process improvement initiatives.
• Participate in departmental meetings training sessions and professional development activities.
• Provide general administrative support to the Revenue Cycle Management team as needed.
• Performs other related duties as assigned to support operational and business needs.

JOB QUALIFICATIONS

• Strong verbal and written communication skills.
• Excellent customer service and patient relationship management abilities.
• Ability to explain complex billing and reimbursement information in a patient-friendly manner.
• Strong attention to detail and organizational skills.
• Ability to manage sensitive financial discussions with professionalism empathy and discretion.
• Proficiency with Microsoft Office applications and computer-based systems.
• Strong problem-solving and account resolution skills.
• Ability to maintain confidentiality and handle protected information appropriately.
• Ability to prioritize work and manage multiple accounts simultaneously.

• Knowledge of healthcare reimbursement processes and patient responsibility calculations.
• Experience working with practice management systems billing platforms or revenue cycle management software.
• Familiarity with insurance benefits deductibles copayments and coinsurance concepts.

• Experience in customer service collections account resolution healthcare administration or a related field.

• Prior experience in medical billing patient collections claims follow-up or revenue cycle management.
• Experience working in a healthcare medical device or provider environment.
• Experience managing patient financial communications.

• None identified as legally regulatorily accreditation payer or externally required.

• High school diploma or equivalent.

• None identified as legally regulatorily accreditation payer or externally required.

• Certified Revenue Cycle Representative (CRCR) Certified Patient Account Representative (CPAR) or similar revenue cycle certification.

The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e. phone calls online meetings computer audio).
• While performing the duties of this job the employee may be regularly required to stand sit talk hear reach stoop kneel and use hands and fingers to operate a computer telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular predictable attendance is required.
• Must be able to communicate clearly and professionally in both verbal and written formats.
• Must be able to engage in active listening and express ideas effectively in person by phone and via virtual meetings.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing