Patient Care Specialist I

Job Description Summary

Patient Care Specialist I Full Time

Company: MPG

Location: 11200 Seminole Blvd Suite 210 Largo FL 33778

Schedule: MondayFriday 8:00am5:00pm

Experience Required: Minimum 1 year of frontoffice experience preferably in healthcare Customer Service: Must demonstrate excellent customer service skills


About the Role
The Patient Care Specialist I is a key frontoffice team member responsible for creating a welcoming efficient and professional patient experience. This role manages patient registration insurance verification payments scheduling and essential clerical tasks while maintaining strict HIPAA and privacy compliance. Youll support smooth patient flow and accurate documentation within the electronic health record (EHR) and collaborate closely with clinical and administrative teams.

How will you make an impact & Requirements

• Patient checkin including greeting registering and verifying demographic insurance consent and contact information

• Collect and process copayments following standard cashhandling procedures

• Verify insurance eligibility obtain authorizations and document results accurately

• Provide clear explanations of checkin steps insurance requirements and payment expectations

• Answer and route phone calls with professional customer service

• Schedule and reschedule appointments; maintain daily schedules and communicate changes to clinical staff

• Process urgent specialist referrals appointment ticklers and medical record release requests

• Perform filing faxing scanning and uploading documents into the EHR

• Review patient accounts for outstanding balances or documentation errors and partner with billing to resolve issues

• Prepare route and manage medical documentation to ensure accuracy and confidentiality

• Maintain full HIPAA compliance and safeguard patient information

• Identify and report potential privacy breaches compliance risks or billing concerns

• Audit charts registration data and referral documentation to correct compliance issues

• Participate in required training related to privacy workflow updates and patient experience

• Coordinate scheduling across multiple providers or departments to support efficient patient flow

• Support the Practice Manager and care team with assigned administrative tasks

• Participate in workflow redesign initiatives departmental audits and implementation of new systems

• Prepare and distribute operational reports related to scheduling registration accuracy or service metrics

• Demonstrate excellent guest service and maintain composure during highvolume or challenging situations

• High school diploma or equivalent

• Minimum 1 year of frontoffice experience preferably in a healthcare setting

• Excellent customer service skills required

• Ability to multitask in a fastpaced environment

• Familiarity with EHR systems; Athena experience a plus

• Understanding of HIPAA and privacy standards

• Medical dental and vision insurance

• 401(k)

• Paid Time Off (PTO)

• Paid holidays