Patient Care Coordinator

We are looking for a Patient Care Coordinator with an active LVN license and 2 years of experience in healthcare startups to join a fast-growing surgical navigation company thats redefining how self-insured employers manage surgical spend. Youll be the first point of contact for patients guiding them through enrollment and coordinating their care journey all while leveraging cutting-edge AI tools in a tight-knit high-performing team.

What will you be doing

• Making 50-75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit
• Managing a caseload of patients through onboarding eligibility verification and medical record collection
• Coordinating handoffs between patients nurses providers and the operations team
• Contributing to AI scripting and process improvement by sharing insights from patient interactions
• Working closely with the executive team on business metrics and operational improvements

Key Requirements

• Active LVN license (any state - this is a non-clinical care navigation role)
• Prior remote work experience - must be comfortable working from home 70% of the time
• Startup or health tech experience with demonstrated business acumen and comfort with direct feedback
• Tech-savvy and genuinely excited about AI - not intimidated by rapidly evolving tools and processes
• Based in SF/Bay Area (or willing to commute from as far as Sacramento) and able to be in-office 6 days/month