Patient Care Coordinator

Who we are:

Golden Steps ABA is on a mission to change livesone step at a time. Were not just building a team; were creating a community where inclusion impact and growth are the norm for our teammates and our patients. If youre ready to take the next step forward and want to be part of a crew that celebrates heart hustle and high standards come thrive with us.

• Unmatched Culture
  Connection is at the heart of who we are. Whether were sharing laughs at team outings enjoying monthly lunches or celebrating milestones together we make time to connect have fun and grow as one team.

• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team fostering a collaborative inclusive space where everyones voice matters.

• Growth & Advancement
  We dont just hire we invest. With a hire-to-retire mindset we offer clear career paths professional development and advancement opportunities at every stage.

• Support for Continuing Education
  Your goals matter. Thats why we provide tuition discounts CME libraries RBT training university discounts ongoing mentorship and paid training. Were helping you level up your skills and chase your career dreams.

• Benefits and Perks Created to Support You
  Enjoy competitive PTO paid sick leave health/dental/vision coverage and a 401K with match because great work deserves great benefits.

Case Manager - Hybrid Role Job Description:

• Competitive Pay. Make a difference and love doing it.
• We are a smallemployee-centricorganization driven by our collectivecommitment to ABA excellence.
• Candidates must reside in AZ reporting into the AZ clinic 5 days per week.

A day in the life:

• Manage schedules and cancellations of staff in designated state.
• Act as liaison betweenfamiliesand therapists when needed.
• Update respective excel sheets in system.
• Ensure the utilization of client hours and therapists availability.
• Work alongside recruiting department to ensureavailablehires.
• Strategic planning to grow stateand maximize caseloads.
• Collaborate with other members of the management team to build and enhance internal strategies.
• Receive and respond to patient communications.
• Collect consents and ABA paperwork from patients families.
• Verify insurance eligibility and coverage details.
• Record all changes and communications to patients accounts as necessary.
• Maintain efficient appointment scheduling waitlist registration patient flow and discharge procedures to enhance patient satisfaction.
• Handling any/all clients issues with sensitivity and strict confidentiality.
• Other tasks as assigned.

What Youll Bring:

• 2 years of experience in acommunication role
• 2 years of experience with and an exceptional understanding ofmanagement and strategies
• Strong time management and organizational skills
• Ability to work cross functionally
• Team player attitude and energetic
• A self-starter with strong organizational and follow up skills
• Knowledge of HIPPA regulations
• Must be proficient in Word Excel OneNote and computer literate

Education:

• High School Diploma or Equivalent

Golden Steps ABA provides equal employment opportunity to all persons without regard to race color religion creed age marital status sexual orientation gender identity or expression citizenship status national origin ethnicity military/veteran status or disability which can be reasonably accommodated without undue hardship or any other classification protected by law.This applies to all terms and conditions of employment including recruitment hiring compensation training promotions terminations layoffs transfers and leaves of absence.