Patient Care Coordinator

Company Name: Total Vision

Position: Patient Care Coordinator

Location:Golden Vision Irvine - 15435 Jeffrey Rd #138 Irvine CA 92618

Duration: Part-time Direct Hire

Pay: $16.50 - $20.00 Hourly

Job Description

Major Duties and Responsibilities:

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties included answering telephones scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule no-show appointments. Also utilize the practices recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lenses through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures are determined by practice.

Required Skills/Knowledge:

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced environment.
• Ability to multi-task set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in the utilization of automated equipment and systems standards in the optometry industry

Qualifications:

• High school diploma GED or equivalent
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required
• Amenable to working onsite

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be physically able to sit for long periods of time read a computer screen for long periods of time reach and lift up to 20 lbs. Han