Patient Care Coordinator Evernorth Oakdale, PA Part-Time

This is a part-time position- 24 hours a week/ 3 days a week

Hours/Schedule: Monday-Friday Rotating schedule 8am-5:30pm

Training onsite in our Oakdale PA office (12 weeks) then remote

What youll do to make a difference:

• Coordinatetimelymedication deliveries by managing inbound and outboundphone callswith patients caregivers and healthcare teams

• Build trust with patients through clear compassionate communication that supports understanding of therapy next steps and expectations

• Use active listening and thoughtful questioning toidentifypatient needs remove barriers and improve adherence to therapy

• Translate complex or clinical information into simple easy-to-understand language for patients and caregivers

• Supportaccurateand efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists

• Strengthen patient care through proactive follow-up that reinforces education resolves concerns and ensures continuity of therapy

• Maintainaccurate complete patientrecordsand document all interactions clearly to support safe coordinated care

• Deliver a consistent high-quality service experience that reflects professionalism empathy and responsiveness across every interaction

• Act as a key connector between pharmacy operations clinical teams and external providers to streamline coordination

• Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks

• Continuously look for opportunities to improve communication approaches and enhance the patient experience

What you need to be successful:

• High school diploma or GED

• Minimum1 years of experience in customer service healthcare support or a related field

• Strong verbal and written communication skills with the ability to engage patients with empathy and clarity

• Demonstratedability to explain information in a patient-friendly way

• Active listening skills and ability to navigate sensitive conversations

• Ability to manage multiple priorities in a fast-paced environment

• Basicproficiencywith Microsoft Office tools

• Strong attention to detail and commitment toaccuratedocumentation

Preferred Qualifications:

• Pharmacy Technician Certification (CPhT)

• Experience in specialty pharmacy or healthcare coordination

• Familiarity with medication ordering and patient assessments

• Experience with EMR or pharmacy systems

• Experience supporting patients with complex or chronic conditions