Patient Care Coordinator-CenLA

We are looking to hire a Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field!

WHO WE ARE:

Our offices proudly serve families in Shreveport Bossier City Natchitoches Minden Ruston Alexandria and surrounding friendly team specializes in everything fromfirst checkups and cleanings to dental sealants fluoride treatments cavity care sedation dentistry and special needs dentistry. Were dedicated to providing affordable pediatric dental care for families in North Louisiana. This position is based out of our Alexandria location.

Visit our website: to learn more.

WHO WE ARE LOOKING FOR:

• Proven experience in a customer service or administrative role preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology procedures and insurance processes is beneficial.
• Ability to multitask stay organized and work in a fast-paced environment.

RESPONSIBILITIES:

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls emails and inquiries promptly addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs insurance coverage and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.