Patient Advocate
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Monthly Salary:
Posted:
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Job Summary
The successful candidate:
Schedule: Monday-Friday 7:45 AM - 4:15 PM
Work Setting: Fully Onsite
No weekends or holidays
Job Responsibilities
Patient Advocates shall provide exemplary customer service to all guests of City of Hope Chicago including off-site outpatient clinics. The role will serve as a liaison between patients caregivers/families the patients care team ancillary/support departments (i.e. Risk Social Services Compliance etc.) and management by sharing the patients perspective questions and/or concerns including formal grievances.
The Advocate will strive to resolve concerns promptly and ensure thorough and proper documentation is completed in the patient satisfaction database. They will oversee report management within the patient satisfaction database and provide reports to department leaders and Administration. The Advocate will build rapport with patients by welcoming them to City of Hope during New Patient Orientation and sharing essential hospital information and resources. The Advocate will also serve as the hospitals central contact for language access services including interpreter and translation coordination.
Position Qualifications
Associates degree
Two years of Patient Advocate or customer service experience
Preferred Qualifications
Bachelors Degree
Certified Health Care Interpreter (Spanish)
Preferred Skills
Experience handling difficult or sensitive situations with professionalism and empathy.
Strong conflict resolution and de-escalation skills.
Comfortable with public speaking and presenting information during New Patient Orientation sessions.
Experience scheduling and leading care conferences to address patient concerns and facilitate resolution.
Excellent documentation skills with attention to detail and accuracy.
Ability to handle sensitive and confidential information while maintaining patient privacy.
Experience receiving and managing incoming calls through a patient relations or customer service line.
Strong interpersonal communication and relationship-building skills.
Ability to collaborate effectively with patients families providers and multidisciplinary teams.
City of Hope is an equal opportunity employer.
City of Hope employees pay is based on the following criteria: work experience qualifications and work location.
Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings emails or interviews.
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