Patient Accounts Supervisor
Job Location:
Somerville, NJ - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The role monitors work queue volumes daily adjusts team member schedules according to the strategic direction and goals set forth by management and identifies trends for escalation. Monitors daily team performance and quality assessments continuously working to improve people processes and technology across the team.Essential Functions
-Monitors work assigned to team members proactively identifying high-risk accounts receivable requiring prompt attention.
-Identifies escalates and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations.
-Completes evaluations timely and coordinates team member coaching and training.
-Onboards and motivates team members connecting daily work to Mass General Brigham and RCO mission.
-Evaluate work performance and complete productivity/quality assessments in a timely including transparent communication on results.
-Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals.
-Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response denial and appeal follow-up minimizing account touches.
-Identifies analyzes and follows up on payer issues and denial trends interacting with payer representatives and others to ensure accurate and timely follow-up.
Qualifications
High School Diploma or Equivalent required and Associates Degree Finance preferred or Associates Degree Accounting preferred or Associates Degree Related Field of Study preferred
Experience
Leading others 0-1 year required and Relevant finance accounting denials patient financial services 2-3 years required
Knowledge Skills and Abilities
- Strong accounting knowledge and understanding theory.
- Knowledge of generally accepted accounting procedures and principles supervising.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Excellent problem-solving and decision-making skills.
- Strong written and oral communication skills.
- Strong attention to detail and organization.
Additional Job Details (if applicable)
M-F Eastern Business hours required for remote role
A quiet secure stable HIPPA-compliant workstation is required.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79560.00 - $115720.80/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
