Patient Access Trainer

Job Summary

The Patient Access Trainer is responsible for developing delivering and maintaining training documents related to Riverviews Epic Patient Access applications and workflows. This role delivers training to ensure Riverview team members who work in patient access roles are proficient in registration scheduling insurance verification authorization financial clearance and revenue cycle processes within Epic. The trainer serves as a subject matter expert supporting operational excellence system optimization regulatory compliance and adoption of best practices across Patient Access functions.

This position plays a key role in reducing registration workqueue errors improving registration accuracy and ensuring consistent Epic workflows across all Riverview Patient Access areas.

Job Responsibilities

• Deliver Riverview Epic Patient Access training programs for new hires and existing staff.
• Facilitate classroom virtual and one-on-one training sessions. Track training completion and maintain education records.
• Create develop and maintain training manuals job aids workflows tip sheets and reference materials.
• Coordinate onboarding and cross-training initiatives across Patient Access departments.
• Provide targeted education and retraining based on audit findings workqueue trends and quality metrics.
• Conduct routine audits of registration quality scheduling accuracy and workqueue performance.
• Monitor and analyze data of registration-related workqueues and registration quality metrics to identify trends errors and process improvement opportunities. Ensure timely resolution of registration demographic insurance and coverage-related workqueue errors. Develop and deliver training plans to reduce registration errors and rework.
• Educate and provide ongoing education regarding Epic registration workqueues error correction processes Epic upgrades workflow changes and new functionality.
• Collaborate with Epic analysts and operational leaders to identify training gaps and system enhancement opportunities to improve front-end revenue cycle performance through education and process improvement. Assist in identifying root causes of recurring registration workqueue errors.
• Partner with leadership to identify performance improvement opportunities and to improve front-end registration accuracy and reduce downstream billing and claim denial issues.
• Develop and maintain standardized workflow training materials related to registration error correction and workqueue management.
• Work closely with Patient Access Financial Clearance Scheduling Revenue Cycle Clinical Operations and Information Services teams.
• All other duties and responsibilities as assigned.

Education Requirements

• Minimum: High School Diploma or equivalent required.
• Preferred: Associates or Bachelors degree in Healthcare Administration Education Information Systems Business or related field. Equivalent healthcare experience may be considered.
• Must hold or obtain Parkviews EPIC Training Certification within the first month of hire in role.

Experience Requirements

• Minimum three (3) years of Patient Access Registration Scheduling Financial Clearance or Revenue Cycle experience and Epic Patient Access experience required.
• Preferred: Prior training education coaching leadership or quality improvement experience.
• Experience supporting Epic implementations upgrades optimization projects or workqueue management strongly preferred.

License/Certification Requirements

• Must hold or obtain Parkviews EPIC Training Certification within the first month of hire in role.

Required Experience:

IC