Patient Access Representative

Mercy Hospital is an 82 bed acute care hospital located in the scenic southwestern Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized for excellence in orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received ten consecutive A grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote wellbeing and healing of body mind and spirit. Among the many specialty services available at Mercy are emergency care (Level III trauma designation) surgical care cardiac care (including interventional) Orthopedic and Spine Centers of Excellence a Family Birthing Center home care hospice care and more. Durango offers an exceptional quality of life with small town charm excellent schools and year-round world-class outdoor recreation opportunities including snow sports river sports hiking biking camping and more.

As our Patient Access Representative you will act as a key contributor to the overall patient experience by leveraging your talent for organization operations and exceptional customer service.

Every day you will create a positive impression for patients family and visitors while pre-admitting admitting and registering. You will interview patients for demographic and financial information verify insurance benefits explain financial requirements collect patient portions and serve as a mentor to new associates.

To be successful in this role you will possess strong organizational and customer service skills meticulous attention to detail in information gathering and financial processes and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely accurate and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately efficiently and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures verify accuracy of information and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment medical terminology ability to multitask and prioritizingskills.