Patient Access Representative

Welcome to Saint Joseph Berea a not-for-profit faith-based hospital established in 1898 on the grounds of Berea College. Saint Joseph Berea serves as a 25-bed critical access hospital and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175000 team members and 25000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.

• Perform patient registration functions across assigned access points ensuring accurate demographic information insurance eligibility and benefits verification and complete confidential documentation within the electronic health record.
• Accurately scan index and manage patient documentation to support registration billing and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts including estimates and patient liabilities and collect payments at the time of service as appropriate.
• Schedule confirm and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration insurance and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels including answering inquiries routing calls and documenting interactions per standard procedures.

• High School Graduate upon hire or
• High School GED upon hire and
• 1 year relevant experience in healthcare patient access setting is preferred along with knowledge of the following: patient registration procedures and documentation knowledge of health insurance payers and real-time insurance eligibility verifications.
• None upon hire