Patient Access Manager

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality personalized healthcare for a lifetime Lakewood prides itself on remaining fiercely independent to prioritize its patients staff and communities in all decisions. Voted as one of Star Tribunes Top Workplaces for the sixth year in a row we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services all right here at Lakewood. Across the spectrum of life Lakewood Health System provides compassionate quality care for the Brainerd Lakes region and beyond.

About the Patient Access Team

The Patient Access Representative is responsible for providing professional reception and scheduling services to patients visitors and staff in a growing clinic setting. Applicants should have 5-star service standards be detail orientated and able to multi-task and problem solve. This team works closely with patients providers and clinic nursing staff to ensure a well-rounded care experience for patients. It is the first point of contact for patients and visitors which makes this position an integral part of the care team. If you are looking to make a difference in patient care grow your clinical experience and be a part of an extraordinary healthcare team we encourage you to apply!

Mission for Position

At Lakewood Health System every exceptional patient experience begins with access. We are seeking a collaborative strategic leader to oversee Patient Access services while driving operational excellence improving the patient experience and supporting strong financial performance.

The Patient Access Manager provides leadership for scheduling registration insurance verification referrals and provider scheduling optimization. This role partners closely with clinic operations Patient Financial Services Clinical Informatics Information Technology providers and leadership to improve workflows enhance patient access and lead system-wide process improvements.

Duties & Responsibilities

• Lead coach and develop a high-performing Patient Access team.
• Oversee scheduling registration insurance verification and referral operations.
• Optimize provider schedules and workflows to improve access and efficiency.
• Monitor key performance indicators and implement process improvements.
• Lead cross-functional projects focused on operational excellence and patient experience.
• Support implementation of new technologies and workflow enhancements.

Position Type

This is a full-time position working 80 hours per pay period.

Qualifications

• Minimum five (5) years of healthcare experience in patient access scheduling registration and clinic operations required.
• Minimum of three (3) years of leadership experience required progressive leadership experience preferred.
• Experience leading operational projects process improvements initiatives or cross-functional teams preferred.
• Lean Six Sigma or project management experience is desirable.

Ideal Candidate

• A collaborative leader and relationship builder.
• Organized with strong project management skills.
• Data-driven and focused on continuous improvement.
• An effective communicator who partners well across departments.
• Passionate about improving patient access and delivering exceptional service.

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized quality healthcare for a lifetime. At Lakewood our people are our most valued asset!

• Generous PlannedTime Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals its safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team members starting wage reflects our compensation philosophy taking into account experience education certifications and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package were proud to provide!

If you need an accommodation during the application process please call or email

Next Steps

Interested but will the schedule work for you
Interested but will the schedule work for youHave questions on organizational culture team fit or day-to-day experience

>>>Contact Ali Steffen to discuss the possibilities further:

Ali Steffen Patient Access Director
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Disclaimer:

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Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.