Patient Access Liaison Long Beach, CA

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach thousands of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients youll thrive as part of the Amgen team.

HOW MIGHT YOU DEFY IMAGINATION

At Amgen our shared missionto serve patientsdrives all that we do. As a global biotechnology leader we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. Its time for a career you can be proud of.

What you will do

Lets do this. Lets change the world.

The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients caregivers healthcare providers and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.

The PAL Manager serves as a key resource in helping stakeholders understand payer requirements prior authorization processes reimbursement considerations and available patient support resources. The role focuses on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs.

Working within a collaborative field environment the PAL partners with internal teams including Market Access Medical Affairs Advocacy Marketing Case Management and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies.

Key Responsibilities

Patient Access and Reimbursement Support

• Serve as a resource on patient access and reimbursement for infused and specialty therapies.

• Assist patients caregivers and healthcare providers in navigating insurance benefits prior authorization requirements and reimbursement processes.

• Support the identification and resolution of access challenges including coverage questions prior authorization barriers and denied claims.

• Provide education regarding coding and billing considerations relevant to therapy access.

Patient and Caregiver Engagement

• Develop relationships with patients and caregivers through phone virtual and in-person engagement.

• Secure written or electronic patient HIPAA authorization within assigned geography.

• Assess individual patient needs and provide education and resources that support access to therapy.

• Educate patients on coverage considerations and the steps required to obtain prior authorization.

• Provide information regarding co-pay assistance programs national foundations and free drug programs when appropriate.

Provider and Site-of-Care Education

• Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.

• Provide information regarding common prior authorization requirements coding considerations and billing practices.

• Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.

Access Issue Resolution

• Investigate patient access challenges before and after infusion.

• Support physician offices and sites of care in reviewing denied claims and identifying potential next steps.

• Escalate complex or systemic reimbursement issues to appropriate internal stakeholders.

Cross-Functional Collaboration

• Partner with internal stakeholders including Market Access Medical Affairs Advocacy Case Managers and Site of Care teams to support patient access initiatives.

• Coordinate with internal and external partners to ensure appropriate resources are available to support patient access.

• Share field insights regarding payer policies and reimbursement challenges.

Compliance Safety and Operational Excellence

• Adhere to company policies compliance guidance and applicable to federal state and local regulations.

• Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.

• Report adverse events and product complaints through established pharmacovigilance processes.

• Maintain accurate documentation of activities and interactions in Amgens internal system.

Win

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is detailed-oriented and customer-focused with these qualifications.

Basic Qualifications- Level 5

Doctorate degree

OR

Masters degree and2years of patient services and/or access and reimbursement experience

OR

Bachelors degree and4years of patient services and/or access and reimbursement experience

OR

Associates degree and8yearsof patient services and/or access and reimbursement experience

OR

High school diploma / GED and 10years ofpatient services and/or access and reimbursement experience

Basic Qualifications - Level 6

Doctorate degree and 2 years of patient services and/or access and reimbursement experience

OR

Masters degree and 4 years of patient services and/or access and reimbursement experience

OR

Bachelors degree and 6 years of patient services and/or access and reimbursement experience

Preferred Qualifications

• Experience supportingbuy-and-bill or infused pharmaceutical therapies

• Rare disease or orphan drug experience

• Clinical background such as nursing or allied health

• Understanding of reimbursement processes including prior authorization appeals and denied claims management

• Knowledge of HIPAA guidelines and FDA regulatory requirements

• Familiarity with internal and OIG compliance guidelines

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Ability to manage complex patient situations and resolve access barriers

• Experience working in cross-functional field teams

• Proficiencyin Microsoft Office CRMAIand relevant systems

• Access and reimbursement knowledge

• Prior authorization processes

• Healthcare reimbursement systems

• Coding and billing awareness

• Patient support program knowledge

• Compliance and privacy requirements

• Learning agility

• Decision quality

• Stakeholder engagement

• Ability to respond rapidly to urgent access needs to preventtreatment delays or lapses

• Ability tooperateeffectively inmatrix field environments

• Travel up to50% including occasional overnight and weekend commitments

Thrive

What you can expect of us

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being.

The annual base salary range is from $158394 -$193988 for Level 5 $164276 - $ 222256 for Level 6. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models including remote work arrangements where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Application deadline

Amgens application deadline is 8/31 and we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range