Patient Access Coordinator Transplant

Candidates must live within 100 miles of campus.

To be considered you must include a cover letter sharing your interest and how your experience relates to the position.

Collects reviews discusses and documents demographic insurance and financial information with patients and Patient Financial Services. Acts as a liaison between the Department Patient Financial Services and the patient. Responds to and resolves a variety of account billing and payment issues from patients and customers. Follows approved guidelines and policies regarding routine patient and payer interactions. Makes independent decisions that require individual and/or team analysis reasoning and problem solving. Interprets applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic. This individual must accurately document interactions and interpret interactions documented by others. Must have excellent customer service skills and possess the ability to communicate effectively with patients providers and Patient Financial Services via incoming and outgoing phone calls or face to face interactions.

Minimum of an Associate Degree in business or related field or a minimum of 2 years of relevant experience in finance collections customer service insurance and/or health care environment in related degree in business or health care field preferred. Qualified candidates must be customer-focused service-oriented and possess demonstrated skills in team building communication decision-making problem-solving interaction coping and versatility. Knowledge of personal computer applications such as Windows Microsoft Word and Excel medical terminology coding Order Communication System and patient accounting system is helpful. Keyboarding experience required. Experience as a Financial Representative is beneficial.

Candidates with strong communication skills and a transplant/oncology background preferred.