Patient Access Coordinator Back Office

Fred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation HIV/AIDS prevention immunotherapy and COVID-19 vaccines Fred Hutch has earned a reputation as one of the worlds leading cancer infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology infusion radiation proton therapy and related services and network affiliations with hospitals in five states. Together our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration compassion determination excellence innovation integrity and respect. These values are grounded in and expressed through the principles of diversity equity and inclusion. Our mission is directly tied to the humanity dignity and inherent value of each employee patient community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity anti-racism and inclusion.

The Patient Access Coordinator is a member of the care service team and acts as a professional liaison for patients and families care providers as well as other Fred Hutch departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.

This is a full time hybrid position. Onsite visits will be onsite at our South Lake Union location.

• Schedules all patient appointments related to treatment within the Fred Hutch as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients families visitors providers and staff to identify needs answer questions resolve problems provide information and follow up.
• Communicates with providers (physicians therapists etc.) technologists and nurses regarding the patients scheduling needs treatment schedule and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department and may be required to take on additional duties such as cross coverage special projects etc.
• Assists with the training of new staff
• Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.

Required:

• High school graduate or equivalent
• One year of customer service experience required
• Ability to work independently organizing and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure time-sensitive and complex health care environment.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to work independently organize and prioritize concurrent responsibilities and demands.
• Ability to use a mouse navigate computer programs and use email in a business setting.
• Ability to communicate verbally in person on the phone and in writing in a clear and concise manner.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelors degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred.
• Familiarity with medical terminology.
• Bilingual skills.
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system.

The hourly pay range for this position is from $25.72 to $36.62 and pay offered will be based on experience and qualifications.

Although Fred Hutch is not sponsoring most H-1B visas at this time candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

This is a full time hybrid position. Onsite visits will be onsite at our South Lake Union location.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health well-being and financial security. Benefits include medical/vision dental flexible spending accounts life disability retirement family life support employee assistance program onsite health clinic tuition reimbursement paid vacation (12-22 days per year) paid sick leave (12-25 days per year) paid holidays (13 days per year) paid parental leave (up to 4 weeks).