Patient Access Associate Emergency Department

Waldo Hospital (on-site)

Clerical/Administrative Support
Req #: 90085

Bonus amounts prorated for part-time hires and per-dem hires are ineligible.

Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role the Associate I will perform functions side by side with members of clinical care teams embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patients bedside including accurate capture of demographic and insurance verification obtaining signatures for consent and completing admissions. May also include financial navigation copay collections check-out and coordination of transfers/direct admits. Ensures the accuracy of the patients bill including account follow-up five days post discharge. Functions are performed in a high volume fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma mental health pediatrics critical care etc. and are exposed to varying levels of acuity disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

Required Minimum Knowledge Skills and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience in healthcare or customer service is preferred.
4. Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word e-mail and internet communication as well as the ability to work accurately and effectively with electronic systems.
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave flexible work options student loan assistance professional development opportunities and well-being resourcesso you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our offer of employmentwill depend onqualificationssuch asskills relevant experience education certificationsand otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay MaineHealth offerscomprehensivebenefits recognition programs career growth opportunities andwhere applicableshiftdifferentials or other incentives.

If you have questions about this role please contact

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