Patient Access Associate 2 Primary Care

Inova Primary Care Fair Oaks is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time from Monday-Friday hours are 8:00 am to 5:00 pm Once per month works a half-day on Saturday.

As Patient Access Associate 2 you will adhere to Inova Health Systems Service Excellence standards while admitting/scheduling patients conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety quality and patient are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5250 per year in education assistance and up to $10000 for student loans.
• Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients staff physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education:High School Diploma or GED

Experience:1 year of healthcare patient access experience or 1-year experience in healthcare revenue cycle or bachelors degree

Preferred Qualifications:

• English-Spanish Bilingual

• 1 year customer service experience