Passport Acceptance Agent – Remote

IMPORTANT: after you apply please check your email. We send you a link to complete your application it is not considered until that last step is done. If you do not see it check your spam folder.

This is a fully remote position open to candidates based in United States.

Pay: $30$40/hr

Role Title: Passport Acceptance Agent

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week short-term project

the company is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. Youll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

1. Review sample passport questions and flag any that dont sound like what real applicants ask.
2. Write rubrics that define a correct complete answer on new applications renewals and replacements including forms fees and processing options.
3. Cover identity and citizenship documents photo requirements and applications for minors in your rubrics.
4. Evaluate AI-generated answers against your rubrics flagging errors omissions and outdated guidance.
5. Share clear written feedback with the project team working asynchronously.

Required Qualifications

1. Current or recent passport acceptance agent designation (post office county clerk library or similar)
2. 1 years helping the public with passport applications
3. Working knowledge of forms fees ID and citizenship documents and rules for minors
4. US-based
5. Able to start quickly and commit 20-30 hours/week
6. Clear precise writing

Nice to Have

1. Experience with lost stolen or damaged passports and name changes
2. Experience creating guides checklists or training materials
3. Experience helping a diverse range of applicants including rural and non-English-speaking customers

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.