Parts Sales and Service Representative

1 Resource Group is actively seeking a passionate and detail-oriented Parts Coordinator to make a difference in the Richmond VA area. If you have a background in heavy equipment parts service and sales this is the perfect opportunity for you to contribute to a team that values excellent customer service and support.

**Your Responsibilities:**

- Ensure our inventory of machine parts is always up to date by maintaining adequate stock levels and reordering as needed.

- Create and manage a comprehensive research cross-reference file to help accurately identify parts and collaborate with our Research Analyst at headquarters to obtain pricing for special parts and assemblies.

- Provide customers with parts inventory recommendations and empower them by training them on how to effectively use parts catalogs and PSO cards.

- Maintain meticulous records of all parts assigned to field service mechanics ensuring that any unused parts from jobs are promptly returned to inventory.

- Expedite daily parts shipments and prioritize the delivery of emergency or back-order items demonstrating our commitment to customer satisfaction.

- Keep our services accessible by maintaining a contact number in the local directory for after-hours customer inquiries.

- Handle warranty claims efficiently ensuring a smooth process from start to finish.

- Support the supervisor in safely storing and disposing of EPA-controlled waste reinforcing our commitment to environmental responsibility.

- Lead monthly 5S and safety audits taking charge of ensuring that all corrective actions are completed effectively.

- Step up as the acting supervisor of the service center when the Service Center Manager is away.

**What Were Looking For:**

- Exceptional telephone communication skills that enhance our customer interactions.

- Physical capability to lift stoop and bend as needed in this active role.

- Proficiency in operating equipment such as forklifts enhancing operational efficiency.

- A valid drivers license with a clean driving record ensuring eligibility for the companys auto insurance policy.

**Qualifications:**

- High school diploma or GED equivalent.

- Proven experience in the parts/service industry with a strong focus on coordinating service efforts between technicians and parts personnel.

- Previous customer service experience is highly valued.

**Our Commitment to You:**

- Enjoy comprehensive benefits including Medical/Prescription Dental and Vision options.

- Benefit from generous vacation time and 10 paid holidays each year.

- Plan for your future with our 401K and Life Insurance options.

If you are ready to take your career to the next level and be part of a dynamic team that prioritizes customer satisfaction and operational excellence we invite you to apply for the Part Coordinator position today!