Parts Counter Sales

Thompson Truck Group (TTG) Cookeville

At Thompson Truck Group (TTG) were committed to keeping our customers on the road and their businesses moving. As one of the regions premier commercial truck dealerships TTG provides truck sales leasing parts service and maintenance solutions across multiple locations in Tennessee and Virginia. Our mission is simple: One Team One Drive One Result: UPTIME. TTGs culture is built on Humility Persistence Respect and Lasting Relationships.

Were looking for a customer-focused Parts Counter Salesperson to join our team in our Cookeville TN location. If you enjoy helping customers solving problems and working in a fast-paced environment wed love to hear from you.

• Competitive pay
• Comprehensive benefits package
• 401(k) with company match
• Paid time off and paid holidays
• Career advancement opportunities within a growing organization
• Ongoing training and professional development
• Stable family-oriented culture
• Team environment built on respect accountability and teamwork

At TTG we believe our employees are our greatest asset. We are committed to investing in our team members and creating opportunities for long-term career growth.

The Parts Counter Salesperson is responsible for selling parts to retail customers service technicians and wholesale accounts over the counter through the shop and by phone. This position plays a vital role in delivering excellent customer service accurately sourcing parts and supporting dealership operations.

• Assist customers in selecting the correct parts in a friendly professional and efficient manner.
• Utilize dealership systems and online resources to accurately identify and source parts.
• Inform customers of related parts accessories promotions and special offers.
• Process customer payments including cash checks and credit card transactions.
• Promptly answer incoming telephone calls and assist customers with parts inquiries.
• Follow up with customers to ensure parts orders are accurate and complete.
• Maintain a high level of service for both internal and external customers.
• Communicate out-of-stock parts and shop materials to inventory control personnel.
• Monitor and follow up on back-ordered parts.
• Proactively solicit and grow customer accounts through phone outreach.
• Participate in all assigned training and development programs.
• Address and resolve customer concerns regarding products and services.
• Maintain a clean organized and professional work area.
• Maintain a professional appearance and represent TTG positively at all times.

• Previous parts sales automotive diesel truck equipment or related industry experience preferred
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Basic computer and data entry skills
• Strong attention to detail and organizational skills
• Ability to work effectively as part of a team
• Commitment to delivering exceptional customer service

If youre looking for a company that values hard work teamwork and customer serviceand offers opportunities to grow your careerwe encourage you to apply today.

Thompson Truck Group is an Equal Opportunity Employer and values diversity in the workplace.