Partner Support Specialist

Celero Commerce is looking for a Partner Support Specialist to join our Partner Support this role you will serve as a key point of contact for our Agent Bank Referral Bank and 1099 partners helping ensure they receive timely consistent and effective support.

The Partner Support Specialist will assist partners with a wide range of operational inquiries including product questions pricing application submissions residuals and merchant-related support. This role is ideal for someone who is highly organized customer-focused and comfortable working in a fast-paced environment where attention to detail and follow-through are essential.

Responsibilities:

• Support Agent Bank Referral Bank and 1099 partners to ensure service continues to meet both partner and business needs
• Respond to partner inquiries through phone calls emails tickets and the Celero Compass portal
• Manage assigned support tickets and meet established service level expectations
• Provide timely support through the Partner Support phone queue
• Serve as a liaison between partners and internal Operations teams helping provide partners with a single point of contact for operational inquiries
• Work closely with internal departments to research resolve and communicate solutions to partner issues
• Support partners with product pricing application submission residuals and other merchant-related questions
• Collaborate with the Partner Support team and leadership to improve efficiency share knowledge and strengthen processes
• Complete administrative tasks related to Partner Support accurately and within agreed service standards
• Attend and participate in job-related training classes and webinars
• Follow all company policies and procedures including safety standards
• Perform other duties as assigned

Experience & Requirements:

• Dallas TX; Glendale CA; Rosemont IL; or Brentwood TN-based position
• 24 years of previous professional experience in a similar support operations or client-facing role
• High school diploma required; bachelors degree in a related field preferred
• Merchant acquiring or payments industry experience preferred
• Strong analytical organizational and troubleshooting skills
• Ability to manage multiple priorities with excellent attention to detail
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite including Excel Word and Outlook
• Ability to understand interpret and analyze data
• Comfortable navigating ambiguity and working through time-sensitive challenges
• Self-starter who can work independently while also contributing as part of a team
• Ability to remain calm under pressure while maintaining an appropriate sense of urgency
• Strong decision-making skills professionalism dependability and work ethic
• Ability to maintain confidential information

Reports to: Partner Support Team Lead

Start date: Immediate

Employment type: Full-time

Compensation: $60000 - $70000

Benefits: We provide a comprehensive benefits package including health insurance dental vision life insurance identify theft protection paid time off and 401k (4% match)

To learn more about our company please visit Celero Commerce LinkedIn or Facebook pages:

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees form I-9 to confirm work authorization.