Partner Solutions Architect (GSI) AMER East

We are Datadogs in-house product experts. The technical solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadogs Director of Partner Solutions Architects and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration application modernization DevOps transformation). They are accountable for the outcome of these initiatives and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

• Ensure the successful onboarding training enablement and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment advice and coaching on lead practices;
• Advocate on behalf of Partners technical concerns (use cases feature requests support issues e.g.) with Datadog internal teams and personnel helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadogs product management engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
  
  

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog Splunk AppD New Relic or Dynatrace
• Public Cloud: AWS Azure GCP or Alibaba
• Containerization: Docker Kubernetes OpenShift Cloud Foundry
• Dev/Scripting: Python Javascript Ruby Perl PHP Go
• Config Mgmt: Terraform Ansible Puppet Chef
• CI / CD: Jenkins Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators Managed Services Providers e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM
• Infrastructure Logs Synthetics NPM)
• Previous experience with root-cause-analysis troubleshooting debugging

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development product training and career pathing
• An inclusive company culture able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid