Partner Operations

helps connect pet owners with insurance options through a growing network of veterinary clinics breeders and other pet industry partners. As part of a group of affiliated companies focused on digital marketing and customer acquisition youll work alongside the broader VOGLIO team while helping support and grow the partner network.

This is a hands-on operations role responsible for maintaining inventory physically fulfilling and shipping partner marketing materials supporting conferences and events and helping create a great experience for partners and customers. Youll work across fulfillment logistics customer support and partner engagement while helping keep a growing partner network running smoothly.

If youre organized proactive and enjoy being the person who keeps things running smoothly wed love to hear from you.

• Manage the fulfillment and inventory of marketing collateral including preparing packing shipping and organizing materials for partner organizations
• Coordinate conferences trade shows webinars and other partner-facing events including logistics materials and on-site support
• Monitor inventory levels forecast replenishment needs and coordinate with vendors to ensure materials remain available
• Monitor and respond to customer and partner inquiries in a timely professional and brand-consistent manner.
• Support partner outreach efforts including identifying prospective partners engaging with potential partner organizations and helping grow the partner network
• Help improve and scale operational processes as the business continues to grow

• 1 year of experience with business partners in operations logistics fulfillment customer support administrative support or a related field
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities solve problems and work independently
• Experience coordinating with vendors suppliers customers or external partners
• Experience using business systems spreadsheets or e-commerce platforms to manage workflows and track information
• Ability to lift and move boxes up to 40 pounds
• Ability to travel for conferences and trade shows approximately 45 times per year including occasional weekend travel

• Experience with Shopify or a similar e-commerce platform
• Experience with inventory management shipping or event coordination
• Experience in the pet veterinary insurance or related industries
• Familiarity with AI-powered productivity and research tools such as Claude or ChatGPT

• Youll have a mix of operational logistical customer-facing and event-related responsibilities rather than focusing on a single function.
• Youll be the primary owner of many of the day-to-day operations that keep the partner network running.
• Youll be joining a team that is still building and refining processes giving you the opportunity to help shape how the function evolves.
• As the business grows there will be opportunities to take on additional ownership and expand your scope.

• Youre highly organized and enjoy creating order from moving pieces
• You take ownership of your work and follow through on details
• Youre comfortable rolling up your sleeves and handling both administrative and hands-on operational work
• You enjoy supporting customers and partners and helping create a positive experience
• Youre excited about joining a growing business and helping build something over time

Compensation & Benefits

Sponsorship & Work Authorization