Partner Experience Director
Job Location:
Arlington, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As Partner Experience Director you will lead the strategy standards and team responsible for creating exceptional highly personalized experiences for Stand Togethers philanthropic and business partners. This is relationship orchestration not event logistics. You will serve as the capability builder that connects personal-layer between Stand Together and the leaders who partner with us building trust not only with those partners but also with the professional teams around them including Chiefs of Staff Executive Assistants and security leads.
You will lead the transformation of Partner Relations into Partner Experience elevating how we design agendas seating and room composition briefings principal preparation partner follow-up recruitment and retention. Working across Partnerships Events Guest Experience and executive stakeholders you will establish clear standards scalable systems and consistent practices that strengthen relationships before during and long after key engagements. Success in this role requires exceptional judgment discretion emotional intelligence and the ability to anticipate needs in complex high-stakes environments.
Partner Experience plays a critical role in building the community at the center of Stand Togethers development strategy. By understanding what matters most to each partner and intentionally connecting the right leaders to the right people conversations and opportunities you will help deepen relationships strengthen long-term engagement and create a community of principled leaders committed to advancing meaningful societal change. Your leverage comes from building trust creating clarity and developing a capability that delivers a consistently exceptional experience without relying on individual heroics.
- Lead the Partner Experience function and develop a high-performing team capable of delivering consistent personalized support at scale.
- Design and oversee the partner experience across events and year-round engagement including agendas seating room composition briefings principal preparation and follow-up.
- Build trusted relationships with partners and their Executive Assistants Chiefs of Staff security leads and other key members of their professional teams.
- Anticipate individual needs preferences sensitivities and potential challenges then translate that insight into thoughtful experiences and timely solutions.
- Read the room in real time identify valuable connections and create environments where partners can build meaningful relationships and advance shared priorities.
- Coordinate across internal teams and external stakeholders when plans change or complex needs arise while maintaining discretion composure and attention to detail.
- Create durable systems documentation and data practices so critical partner knowledge is accurate accessible and not dependent on any one individual.
- Define standards and meaningful measures for partner experience use feedback and results to improve each engagement cycle and provide clear recommendations to senior leaders.
- 10 years of experience serving high-profile principals members guests or clients in complex high-touch environments.
- Experience leading and developing a team setting a clear standard of excellence and influencing work across teams without direct authority.
- Demonstrated ability to manage high-level stakeholders and build trust with accomplished leaders and the professional teams around them.
- Exceptional attention to detail judgment discretion and emotional intelligence with a strong instinct for anticipating needs before they are expressed.
- Experience coordinating complex time-sensitive work across scheduling transportation security hospitality and internal stakeholders.
- Strong systems thinking and the ability to turn relationship knowledge and ad hoc practices into clear scalable processes data and tools.
- Polished written and verbal communication skills with the confidence to represent Stand Together in high-stakes settings.
- A community-minded approach and the ability to consider both the individual partner experience and the composition and dynamics of the broader room.
- Flexibility to support events changing schedules and occasional urgent partner needs. Regular in-office presence is strongly preferred.
- Enthusiasm to contribute to Stand Togethers vision and principled approach to solving problems and a commitment to stewarding our culture which champions transformation and innovation entrepreneurialism humility and respect.
- Experience in private aviation luxury hospitality invitation-only or private member clubs professional sports political campaigns or advance family offices or another high-touch service environment.
- Experience as an Executive Assistant or Chief of Staff supporting a high-net-worth individual principal or executive.
- Experience using CRM event or guest-management systems to capture partner intelligence coordinate execution and improve service quality.
- A track record of building a new capability team or operating model in an evolving environment.
- Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting flexible time off comprehensive health and dental plans plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1400 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover develop and apply their unique talents.
For this role the anticipated base salary range is $170000$225000 per year. This role may also be eligible for additional bonus compensation designed to align total compensation with an employees overall contribution to the organization.
Our Principles-Based Management (PBM) compensation philosophy is grounded in an individualized approach that rewards the long-term value each person creates for the organization. Compensation decisions are informed by a variety of factors including relevant experience capabilities demonstrated skills role responsibilities and expected contribution. Consistent with this approach base salary may vary within or outside of the anticipated range based on these considerations.
Required Experience:
Director
About Company
Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems.
