Participant Coordinator

***This position requires schedule flexibility with shifts that may vary any day between Monday and Sunday. Candidates must be available to work swing shifts (4:00p-12:30a) and graveyard shifts (12:00p-8:30a)***

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent experience and creativity towards purpose-driven work. You want to work alongside industry leaders to learn implement and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15000 lives changed each year we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation best practices and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in peoples lives at LA Family Housing!

The Participant Coordinator is responsible for completing intake at program entry to ensure all participant documentation has been retrieved and program standards have been explained. The Participant Coordinator is responsible for providing support and advocacy through crisis intervention conflict resolution and linkage to social service resources. This position will provide general front desk support and coverage perform clerical and administrative duties such as answering phones managing sign in sheets and generating incident addition this position will assist with daily living needs and monitor daily activity to ensure the cleanliness of the facility and safety of both staff and participants.

• Checks participant items for contraband at entry to the site as necessary
• Completes intake with participant upon entry into site as needed
• Completes and submits daily occupancy reports as necessary and required per contract
• Assists with identified housing plan tasks as necessary
• Answers incoming calls emails and responds to program and participant inquiries
• Performs daily room checks and support to facilitate room changes
• Light cleaning duties to ensure that the site is presentable and habitable
• Completes daily documentation maintains case notes and service entries in HMIS and completes occupant reports as needed
• Maintains daily provider sign-in sheets and occupancy standards
• Coordinates cleaning/laundry schedule for participants
• Sorts and distributes participant mail
• Participates in site and community meetings attends monthly PC meetings and training opportunities
• Contacts emergency services in collaboration/consultation with supervisor when necessary
• Hourly walk around grounds to ensure safety
• Submits maintenance requests and supply orders as needed
• Assists in facilitating volunteer activities/events as applicable
• Schedule flexibility (day swing overnight) and site location flexibility (multiple sites)
• Additional tasks projects and responsibilities as assigned by supervisor

• Advocacy and case management skills preferred
• Effective problem-solving skills
• Excellent time management skills
• Conflict resolution skills
• Customer service skills
• Ability to provide crisis interventions
• Proficient in Microsoft Programs (Word Excel Access PowerPoint) Zoom and web-based scheduling software
• Proficient in written and oral communication
• Bilingual: Spanish/English a plus
• Show strong leadership abilities team and independent work skills
• Good organizational skills and ability to follow through from beginning to end on tasks and projects

• Must be able to work a flexible schedule at multiple sites including evenings weekends and holidays
• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to lift up to 50 lbs
• Ability to pass a Pre-Employment Physical Exam
• Ability to pass post-offer Tuberculosis (TB) clearances
• This position does not require regular driving as part of daily duties but may be needed occasionally

• Experience in dealing with substance abuse mental health and crisis intervention desired

Health Dental Vision Life Insurance 403B Retirement Plan 529 Education Savings Plan Long Term Disability Employee Assistance Program Flexible Spending Accounts (FSA) Legal Access Plan Employee Appreciation Program Company Sponsored Employee Events Staff Development 9/80 Alternative Work Schedule Paid Sick Vacation and 13 Observed Holidays Public Service Loan Forgiveness Program Eligibility and more!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking climbing stairs handling finger/grasp/feel objects and equipment reaching communicating being mobile repetitive motions visual activity driving and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed please inform the Human Resources Department.

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation national or ethnic origin age disability or status as a veteran.

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if LA Family Housing is concerned about conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and HousingsFair Chance Act webpage.