Part-time Team Lead

CircusTrix dba

Sky Zone

Team Lead

Part-time

Onsite

Department: Operations

Reports to: General Manager

Travel: N/A

FLSA: Non-Exempt

WHO WE ARE:

At Sky Zone our mission is to enrich lives through the power of boundless play whether thats on the trampoline court behind the scenes or at the corporate level. We believe play fuels confidence connection and joy and were proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment we host unforgettable birthdays team events and school parties across the country. Backed by our parent company CircusTrix and recognized as a top franchise and growth brand we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits Ignite Innovation Grow Together Fuel Joy and Serve Big Give Bigger. Whether in a park or a boardroom these values guide how we lead collaborate and show up for each other and for the communities we serve.

WHO YOU ARE:

Team Lead is a hands-on early-leadership role built for high-potential individuals ready to step up. Youll rotate through key operational areas Sales & Service Parties & Events and Food & Beverage/Facilities gaining real responsibility leadership experience and the skills to run a shift like a pro.

No need to be a fully developed manager just dependable driven and ready to learn. Youre the kind of person who shows up jumps in and sets the tone. When senior leaders arent on-site well count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE:

You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. Youll grow your skills and make a real impact by delivering excellence in these key areas:

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present ensuring operational excellence safety compliance and team accountability.
• Provide proactive on-the-floor leadership by coaching supporting and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs Café Front Desk Events etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues operational challenges or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests identifying opportunities and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening closing and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

• Sales & Service Lead
  • Drive front desk performance and membership sales while delivering service excellence.
  • Lead guest interactions with a focus on Sky Zones WOW service standards.
  • Coach team members to maximize conversions and deliver consistent guest satisfaction.

• Parties & Events Lead
  • Oversee execution of birthday parties group events and corporate outings delivering on positive memorable experiences.
  • Manage scheduling staffing and upsell opportunities for all party and event programs.
  • Ensure operational consistency and guest delight from booking to event completion.

• F&B & Facilities Lead
  • Manage inventory and ordering of all cafe items.
  • Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
  • Oversee maintenance of equipment attractions and cleanliness across the park ensuring all is safe clean and in good working condition.
  • Lead facilities projects to elevate the guest experience and maintain a best-in-class look and feel.

• *Part-time Flex Lead (not available at all park locations)
  • Available primarily on weekends to help drive service and engagement.
  • Rotates as needed to cover breaks and time off for other Leads.

WHAT YOU BRING TO THE TEAM:

Success in this role starts with the right mindset the drive to lead and a solid foundation. Heres what that looks like:

• You must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales food & beverage amusement/entertainment or recreation strongly preferred.
• Basic proficiency with technology including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings weekends and holidays when the park (and the magic) is most alive.
• Reliable self-motivated organized and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate coach and positively influence others.
• Curiosity about how daily operations connect to the bigger picture including shift flow guest experience safety and team performance.
• A hands-on team-first mindset youre quick jump in where needed and support others without being asked.
• A strong sense of personal ownership you show up prepared follow through on responsibilities and lead by example.
• Sound judgment and the ability to stay respectful calm and coachable in high-pressure moments.
• Ability to move throughout all areas of the park interact with guests and team members in a high-energy often loud environment and lift and carry a minimum of 20 pounds as needed with or without reasonable accommodation.

WHY THIS ROLE MATTERS:

Team Leads are future leaders in training. You help create a positive park culture by showing up with energy integrity and care. You set the tone for the team support park operations in real time and step into leadership moments that help everyone succeed.

This isnt about having it all figured out its about having the drive to grow the awareness to improve and the character to lead with trust. If youre ready to make an impact grow your skills and lead with heart wed love to have you on the team.

Compensation range is $17-$19/hr based on qualifications experience and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical dental and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.