Part-Time Staff Assistant, Corporate and Professional Education

North Shore Community College is a diverse caring inclusive community that inspires our students to become engaged citizens and to achieve their personal academic and career goals through accessible affordable rigorous educational opportunities that are aligned with our regions workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges which serves the 26 cities and towns north of Boston. Since its founding in 1965 NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers and from five to 80 academic programs of study. Nearly 50000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Part-Time Staff Assistant Corporate & Professional Education

Campus Location: Danvers

Work Schedule: Monday-Friday- 20 hours a week

SALARY: $27.30 per hour non-benefited position.

At this time the College is not providing sponsorships for Visas.

GENERAL STATEMENT OF DUTIES:

The Part-Time Staff Assistant provides operational and customer service support for Corporate and Professional Education programs. This position is responsible for accurate data entry student registration processing maintaining records in college systems and serving as a primary point of contact for students instructors and community members. The Staff Assistant ensures the efficient daily operation of the office by supporting enrollment functions responding to inquiries and assisting with program administration. This position is fully in-person.

ESSENTIAL FUNCTIONS:

• Provide exceptional customer service to students instructors and community members in person by phone and via email.
• Process student registrations enrollments withdrawals and related transactions accurately and timely.
• Perform daily data entry and maintain accurate records in Banner and other college systems.
• Update student course instructor and program information in registration databases and electronic records.
• Respond to inquiries regarding courses registrations schedules payments and program information.
• Monitor and manage incoming emails voicemail messages and customer requests ensuring timely follow-up and resolution.
• Process enrollment-related documentation and ensure records are complete and accurate.
• Assist with payment processing and reconciliation in accordance with college procedures.
• Prepare and distribute course communications reminders confirmations evaluations certificates and other program materials.
• Support instructors by providing classroom materials enrollment information and administrative assistance as needed.
• Assist with course setup scheduling support and routine office operations.
• Maintain confidentiality of student and employee information and comply with all college policies and procedures.
• Perform other operational and customer service duties as assigned.

Reports to:Director of Corporate and Professional Education or designated administrator within Corporate and Professional Education.

• Associate degree or equivalent combination of education and experience preferred.
• Two years of experience in customer service administrative support data entry or a related field
• Strong data entry and database management skills with a high degree of accuracy and attention to detail.
• Experience with Banner or a similar student information system preferred.
• Proficiency in Microsoft Office Suite including Gmail and Google Docs Word and Excel.
• Excellent interpersonal communication and customer service skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Demonstrated ability to work successfully with diverse populations.
• Bilingual skills are a plus.
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race color national origin ethnicity sex disability religion age veteran status genetic information pregnancy or related conditions gender identity sex characteristics sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972 the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination harassment or retaliation shall be referred to the Colleges Title IX Coordinator Affirmative Action and Compliance Officer the Massachusetts Commission Against Discrimination the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Rights:

Prospective employees are encouraged to review the Colleges Annual Security Report (ASR) in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act which can be found on the disclosure page of the Colleges website by clickinghere.

In alignment with our mission to provide accessible affordable and rigorous educational and employment opportunities NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process and to support fulfilling essential job functions. If you need a reasonable accommodation please reach out to our ADA/504 Coordinator:

North Shore Community College participates in E-Verify.

TO APPLY: To be considered for this position click on the Apply Now button you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter describing your qualifications and experience
• Resume/CV
• Applicants selected for an interview will need to provide the names address email and telephone number of at least three current professional references. References wont be contacted without application notification

First consideration will be given to those who apply by September 15 2026.