Part-Time IT Technician-Charlotte

Position Summary
The Part-Time IT Technician provides hands-on technical support to faculty staff and students at assigned TMSA campus(es). This position is responsible for the day-to-day maintenance troubleshooting and operation of school technology infrastructure including devices networks audio-visual systems and classroom technology. The IT Technician works under the direction of the Operations Manager and coordinates with the central office technology team to ensure technology is functional secure and aligned with TMSAs STEAM mission.
Essential Duties & Responsibilities
Technical Support & Troubleshooting
Provide first-line technical support for faculty staff and students on hardware software and network issues.
Diagnose and resolve issues with computers laptops Chromebooks tablets printers projectors and interactive boards.
Escalate complex issues to the central office IT team or third-party vendors as appropriate.
Maintain a support ticket log and track resolution status for all reported issues.

Device & Equipment Management

Set up configure and deploy new devices for staff and students.
Perform routine maintenance software updates and antivirus management on all campus devices.
Manage device inventory including Chromebook carts teacher laptops and lab computers.
Assist with device check-out collection and end-of-year audits.

Network & Infrastructure Support
Monitor campus Wi-Fi connectivity and report outages or performance issues to theIT Coordinator.
Assist with basic network troubleshooting including router resets IP conflicts and access point checks.
Ensure all classroom technology is properly connected to the network and functioning before the school day.
Set up and support audio-visual equipment for classrooms events and presentations.
Assist teachers with the integration of educational technology tools including Google Workspace Schoology and SMART Boards.
Conduct brief technology orientation sessions for new staff as requested.
Security & Compliance
Ensure all devices comply with TMSAs Acceptable Use Policy and applicable data privacy requirements (FERPA COPPA).
Assist with maintaining physical security of technology assets including storage rooms and charging stations.

Minimum Qualifications Education

High school diploma or GED required.
Associates degree or vocational certification in Information Technology Computer Science or a related field preferred.
Relevant industry certifications (CompTIA A Google IT Support Certificate or equivalent) are a plus.

Experience
Minimum one (1) year of experience in IT support helpdesk or a related technical role.
Experience working in a K12 school or educational environment strongly preferred.
Experience with Chromebooks Google Workspace for Education and Windows environments preferred.

Knowledge Skills & Abilities
Working knowledge of common operating systems (Windows ChromeOS iOS/Android).
Familiarity with network fundamentals (TCP/IP DNS Wi-Fi troubleshooting).
Ability to communicate technical concepts clearly to non-technical users.
Strong organizational skills and ability to manage multiple priorities simultaneously.
Ability to work independently and exercise sound judgment with minimal supervision.
Commitment to maintaining student and staff data confidentiality at all times.
Patient professional demeanor when working with students teachers and staff.

Working Conditions & Physical Requirements
Work is performed primarily on campus in classrooms labs and server/storage rooms.
May require occasional lifting of equipment up to 40 lbs (computers monitors equipment boxes).
May require bending crouching or working in confined spaces to access cables or equipment.
Schedule may vary based on campus needs; some flexibility required during back-to-school setup periods and end-of-year audits.
Must be available to respond to urgent technology issues during assigned work hours.

Required Experience:

IC