Part Time Front Desk Agent
Job Location:
Irvine, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Hampton Inn Irvine/Orange County Airport is looking for a friendly professional customer-oriented Front Desk Agent to join our team. As a Front Desk Agent you will be our guests first point of contact providing exceptional service that reflects Hiltons commitment to excellence. Your role will involve welcoming guests managing reservations and ensuring every guest enjoys a seamless and comfortable stay.
Key Responsibilities
Efficiently handle guest check-ins and check-outsin accordance withHilton standards; verify guest information assign rooms and process payments accurately.
Manage and update reservations in the property management system (PMS);assistguests with booking inquiries modifications and cancellations.
Provide exceptional service by addressing guest inquiries concerns and requests promptly and professionally to ensure guest satisfaction.
Liaise with housekeeping maintenance and other hotel departments to fulfill guest requests and support smooth operations.
Accurately process room charges incidentals and othertransactionshandle cash credit cards and other forms of payment securely.
Promote and enroll guests in Hilton Honors and explain the benefits of membership.
Adhereto all hotel security fire and safety policies andcomply withlocal state and federal regulations.
Assistwith luggage handling transportation arrangements and other guest services as needed.
Maintain a clean organized and professional front desk areaat all times.
Drive thehotelshuttle to and from the scheduled runs or guest requests.
Performadditionalduties as assigned bymanagement.
Qualifications:
- Previous experience in a customer service role preferably in the hospitality industry. Experience with front desk operations is a plus.
- Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Detail-oriented with a focus on accuracy.
- Familiarity with property management systems (PMS) preferably OnQ by Hilton PEP by Hilton and proficiency in Microsoft Office.
- A passion for delivering outstanding guest service and a commitment to Hiltons standards of hospitality.
- Valid drivers license with a clean driving record for at least 5 years.
- Flexibility to work various shifts including mornings evenings weekends and holidays as hotel operations require.
Benefits:
- Competitive hourly wage with opportunities for growth within Hilton
- Health dental and vision insurance
- 401(k) retirement plan
- Paid time off and holiday pay
- Hilton Team Member Travel Program offering discounted stays at Hilton properties worldwide
- Comprehensive training programs and career development opportunities
Required Experience:
Unclear Seniority
About Company
Hampton Inn Irvine/Orange County Airport is looking for a friendly, professional, customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, yo...
