Part-Time Customer Service Representative
Job Location:
University Park, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
- If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
Smeal Undergraduate Education is seeking a Customer ServiceRepresentativeto support large-enrollment testing and makeup exam services at Penn State University Park. This position willassistwith the coordination communication scheduling and daily operations needed to provide secure and reliable exam support for faculty and students.
The successful candidate will serve as a key point of contact for faculty students staff and other stakeholders; help coordinate examlogistics; support room and proctoring arrangements;maintainaccuraterecords; and contribute to efficient student-centered testing operations. This role requires strong organizational skills attention to detail professionalism and the ability to manage multiple priorities in a fast-paced academic environment.
Key Responsibilities
Serve as a primary contact for faculty students and staffregardinglarge-enrollment testing and makeup exam services.
Coordinate exam scheduling room assignments proctoring support and relatedlogistics.
Coordinate with the Center for Business Ethics and Responsibility to ensure that Smeals culture of honor and integrity is integrated into the SMTU and make-up exam processes as well as into the ongoing training and engagement of proctors.
Communicate testing procedures timelines and requirements clearly to faculty students and campus partners.
Support secure exam administration processes and help ensure compliance with established testing procedures.
Maintainaccuraterecords related to exam requests schedules attendance usage and service activity.
Assistwith daily operational needs including preparing testing spaces supporting check-in processes and troubleshooting routine issues.
Providetimelycustomer service and follow-up to resolve questions or concerns.
Support continuous improvement of testing processes documentation and service delivery.
Candidates should possess the following skills and experience:
Relevant customer service administrative support academic support or operations experience.
Strong communication interpersonal and problem-solving skills.
Demonstratedability to organize work manage competing priorities andmaintainaccuracy.
Ability to work professionally with faculty students staff and campus partners.
Attention to detail and commitment tomaintainingconfidentiality and exam security.
Proficiencywith standard office technology including email spreadsheets databases scheduling tools and related systems.
Experience working in higher education academic services testing services or student support operations.
Experience coordinating schedules events rooms or other logistical operations.
Familiarity with exam administration proctoring procedures or academic integrity practices.
Experiencemaintainingrecords preparing reports and using data to support service operations.
Ability to work effectively in a high-volume deadline-driven environment.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
Required Experience:
Unclear Seniority
About Company
Penn State is a major, public, research-I university serving Pennsylvania and the global community. Learn more about our undergraduate, graduate, and doctoral degree programs.
