Part-Time Customer Experience Associate

Peoria IL

Sam Leman Automotive Group

The Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963 we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years we have built our reputation on exceptional customer service strong community relationships and a workplace culture that values growth and opportunity.

We are currently seeking a friendly dependable and customer-focused Part-Time Customer Experience Associate to join our team in Peoria.

This position plays an important role in creating a positive experience for our customers both in person and over the phone. Responsibilities will include assisting customers at the front desk answering incoming calls scheduling appointments following up with prospective customers and supporting our sales team with customer communication.

This is a great opportunity for a college student or someone looking for a flexible part-time position in a professional fast-paced environment.

• Greet customers and provide a friendly welcoming first impression
• Answer and direct incoming phone calls
• Assist customers with general questions and appointment scheduling
• Respond to customer inquiries by phone text and email
• Follow up with customers who have expressed interest in purchasing a vehicle
• Make outbound calls to prospective and existing customers
• Assist the sales team with customer communication and follow-up
• Maintain accurate customer information and notes within our system
• Provide front desk coverage and general administrative support as needed
• Perform additional customer service duties as assigned

• Friendly professional and customer-focused
• Strong communication and interpersonal skills
• Comfortable speaking with customers both in person and over the phone
• Dependable organized and able to multitask
• Comfortable using computers and learning new systems
• Previous customer service receptionist sales support or call center experience is helpful but not required

• Flexible part-time scheduling
• Professional and supportive work environment
• Opportunity to gain valuable customer service and business experience
• Opportunities for growth and advancement within the Sam Leman Automotive Group

If you enjoy working with people staying busy and helping create a great customer experience we would love to hear from you.

Apply today to join the Sam Leman Automotive Group in Peoria!