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Paralegal
Job Location:
Monthly Salary:
Experience Required:
Posted:
19 August 2026 (14 days ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
Paradigm is currently in search of a Paralegal to work for our client in the legal services industry. This position is responsible for handling escalated calls and emails from contact center agents managing complex inquiries related to settlement administration and acting as a liaison between the contact center and client services teams. The ideal candidate will have a strong background in legal documentation excellent communication skills and the ability to navigate complex customer inquiries effectively.
Type: 3 Month Contract (with potential for extension and conversion)
Location: Remote in Approved Hiring States:
Arizona Alabama Colorado Connecticut Delaware Florida Georgia Idaho Illinois Indiana Kansas Kentucky Louisiana Maryland Massachusetts Michigan Minnesota Missouri Nevada New Jersey New York North Carolina Ohio Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia Washington D.C. Wisconsin
Benefits: Medical dental vision life 401K PTO and sick days
Job No: Para1483
As a Paralegal you will:
- Be a confident mature listener with excellent professional written and oral communication skills.
- Have strong interpersonal and client service skills.
- Maintain exceptional attention to detail and accuracy.
- Possess strong research and professional writing skills.
- Have effective time management skills.
- Must be able to make independent consistently and well-informed decisions.
- Maintain a positive and collaborative attitude with ability to work independently.
- Can adapt to a constantly changing environment.
- Can prioritize effectively and execute tasks under high-pressure
- Must be proactive and shift priorities as projects and timelines demand.
- Need strong organizational skills.
- Should be an exceptional problem solver with analytical ability.
- Possess the ability to orchestrate large volumes of data while meeting critical deadlines.
- Must be proficient in MS Office applications especially operating systems experience with MS Excel Outlook and Word.
Requirements
Our experience and skills wish-list includes:
- Paralegal certification or Juris Doctorate required
- Proven experience in handling complex customer inquiries preferably within a contact center environment
- Prior experience in a contact center with a deep understanding of escalation management
- Strong ability to interpret and apply legal documentation to customer service and claimant situations
- Excellent communication skills with the ability to engage effectively with all callers co-workers and leadership professionally
- High attention to detail and the ability to identify and analyze trends in customer escalations
Benefits
Assignment lengths are estimated based on the expected load or scope of work. There is a possibility that the work may last longer or finish sooner than anticipated.
Paradigm offers medical dental vision life 401K PTO and sick days.
About Us Paradigm
Want to love Mondays Its possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. Were connected with some of the most innovative tech companies around giving our employees that competitive edge needed in todays job market.
Paradigm Information Services does not discriminate based on race sex color religion age national origin marital status disability veteran status genetic information sexual orientation gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Required Skills:
Handling escalated calls and emails from contact center agents managing complex inquiries related to settlement administration and acting as a liaison between the contact center and client services teams.
Required Education:
Paralegal certification or Juris Doctorate required.
